Returns Our standard return policy lasts 30 calendar days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused OR like-new (donatable) condition. You do not need the original packaging. We are unable to accept returns of stained, damaged, or incomplete pillows (missing parts or tags).
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without an RMA number unless otherwise instructed by YouPrepaidBooster customer support.
There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Please allow 5-14 days from our receipt date. Most are processed in 5-7 business days. If you are approved, then your full refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again, then contact your issuing credit card company or financial institution, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@prepaid.voragino.us.
